IT service management
ITIL® 4 Foundation preparation
Build a practical foundation in IT service management through structured learning aligned with the current PeopleCert route.
Course overview
Start with the course that fits your goal.
Choose a course that matches your role, experience, target certification, and preferred level of support.
Certification information
PeopleCert
PeopleCert publishes the current ITIL® 4 Foundation syllabus and certification information. MTK can help you compare learning support, official materials, and exam arrangements for the selected course.
Learning outcomes
Build knowledge you can put to work.
Service value
Understand how services support outcomes and create value for customers and stakeholders.
Guiding principles
Use the ITIL guiding principles to support practical decisions and continual improvement.
Service value system
Connect governance, practices, activities, and improvement within a service organization.
Exam readiness
Build a study plan around the current official syllabus, question practice, and readiness checks.
Detailed syllabus
Learn the concepts. Practise the decisions.
Your learning plan can be shaped around the selected certification, delivery format, and learner group.
Service management concepts
Value, outcomes, costs, risks, utility, warranty, and service relationships.
ITIL guiding principles
How the principles support decisions across different organizational contexts.
Dimensions of service management
Organizations and people, information and technology, partners and suppliers, and value streams and processes.
Service value system
Governance, the service value chain, practices, and continual improvement.
Management practices
The purpose and key terms of the practices covered by the current official syllabus.
Practice and final review
Knowledge checks, mock-exam planning, gap review, and exam-day preparation.
How the process works
From learning to certification, step by step.
- ChooseMatch the certification to your role, experience, and goal.
- PlanAlign the certification level, learning format, and preparation goals.
- LearnComplete guided learning and independent review.
- PractiseApply concepts and review knowledge gaps.
- PrepareUse mock questions and a final readiness plan.
- CertifyComplete the official exam and certification process.
Course brochure
Download the course brochure.
Explore the course overview, syllabus, learning options, exam information, and next steps in one document.
Delivery and course inclusions
Learning options shaped around your goals.
Explore flexible delivery, guided learning, practice support, and exam planning for individuals or teams.
Learning format
Live online, classroom, on-site, and corporate learning options can support different locations and schedules.
Schedule and duration
Session dates, timezone, independent study, and target completion can be planned with an adviser.
Materials and practice
Available support may include learning materials, labs, practice questions, mock exams, feedback, and platform access.
Exam and voucher
Registration, voucher options, validity, resit terms, and separate fees vary by certification and course.
Career relevance
Connect learning with the work you want next.
This course may be relevant to professionals in roles such as:
- Service desk and support professionals
- IT operations professionals
- Service managers
- Digital product and delivery teams
Combine certification learning with relevant experience and practical application to support your professional development.
Course questions
ITIL® 4 Foundation questions, answered.
Find clear answers about course fit, delivery, preparation support, and certification.
Download course brochureWho is this course for?
It is designed for individual professionals and teams who want structured learning around foundation-level service management. Compare the level with your current experience and target role.
Are there prerequisites?
Requirements vary by certification and course level. Compare your experience with the provider’s current requirements, then speak with MTK about a suitable preparation course.
How long does the course take?
Schedules and access periods vary by course and delivery format. An adviser can outline available session patterns and completion windows.
Are the exam and voucher included?
Exam and voucher arrangements vary by course. Your adviser can explain registration, voucher availability, validity, taxes, resit conditions, and any separate fees.
Will I receive practice or mock exams?
Available support may include question banks, mock assessments, labs, feedback, recordings, materials, and platform access.
Can this be delivered for a company?
Yes. Corporate learning can be shaped around team roles, current skills, locations, delivery preferences, and business objectives.
Does completing training award the certification?
Training supports learning and preparation. Certification is awarded by the provider after its eligibility and assessment requirements are met.
What support is available after training?
Support options can include continued resource access, practice, feedback, study planning, and adviser guidance after live sessions.
Talk to MTK
Move forward with a plan that fits your goal.
Ask about course fit, delivery, syllabus, materials, practice, exam arrangements, or corporate training.