Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 7 days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery